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721 Lakefront Commons Newport News, Virginia
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Mr. GApril 2, 2017
ZERO STARS! I applied for a CHECKING account and was told that they would only do a soft inquiry from one of the three credit bureaus. I even had two different employees of Langley Federal Credit Union confirm it in writing. Mind you, I did not apply for a CREDIT product. However, after checking my Equifax Report as of 4/1/2017, the company did a hard pull on 3/23/2017. I am even more upset that they would be openly dishonest about how they would obtain my credit history. Not only that but after submitting additional identification documents to them, they tell me over the phone that they were unable to verify my identity. I have asked them in writing to remove the hard inquiry from my Equifax credit report. They did not have my consent to do a hard inquiry.
Beate GApril 27, 2015
No International Fund wires, no cashing of Saving Bonds, no Member to Member Transfers,. The recent update to mobile has taken away the option to be able to follow account balances. The credit union now starts to charge for services that used to be free. I will shop around for a new one.