Write a review of this Hawaii Central Federal Credit Union location.
681 South King Street Honolulu, Hawaii
Would you recommend this Hawaii Central FCU Main Office location? Complaint or compliment? Leave a review and share your experience. Reviews can help others when choosing a credit union.
DASJune 13, 2016
I agree with the service has gone downhill and if I can find a better CU I would leave in a heart beat. Customer service sucks and their loan transitions from Queens to HCFCU was a big mistake, I voted against the merger and just don't understand why other members didn't vote according. Change is not always good - sometimes it leads to a worst situation. Poor marks all around on this credit union.
Peter RamosApril 27, 2016
Phone Etiquette is very poor. Especially from someone who answers the phone by saying "hello" multiple of times instead of starting with an introduction with EACH call being picked up. Employees, New/Old need to be retrained on how to better handle situations and services better instead of transferring calls to different employees. Some employees esp. "Melissa" needs to learn what the member is asking for and how she could be of service instead of cutting the member off by transferring it to someone else. That is VERY irritating. Ever since Queens merged with Hawaii Central, things have been going downhill. I thought things would have been better especially more shared branching locations but it is ALWAYS hard to get the help and service that you deserve. Isabella is the branch Manager she made the situation a smooth sail especially the way she speaks and handles situations, they're very LUCKY to have her. Other than that, when I do go out mid morning to get a bite to eat or online shopping MOST times my card gets declined because their servers are always UPDATING... which is really ridiculous. All these problems NEED to be fixed.