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8384 North Belt Line Road Irving, Texas
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Julie ReynoldsMarch 5, 2015
It does not matter if I call to ask for help using the Online banking and get satisfactory assistance, actually successfully reset my password, and use the service until it logs me off because of "time out", I can not get back on with my newly created Password. This has happened many times. I have dated each Password change but once again, I am locked out after changing to my own secure password. If this happens to me on other sites, I at least have the hyperlink to create a new password after accessing their temporary code. Your site takes me to the Credit Unions front page with no hyperlink. And the Error page Locked Out may not show it because it disappears too quickly. After all these years, I really do not expect any improvements to this issue but it would be nice to have the ability to have the new password that I choose to be recognized more than once.