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Rockville Metro Plaza Main Office
111 Rockville Pike Rockville, Maryland
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Myra ClarkMarch 3, 2016
I have been a member for over 25 years but have been disappointed with recent service. In December I went to Rockville and request that a current automated transfer account amount from my NIH savings account to my NIH checking account be increased. I was told it would take 2 payroll changes for it to take effect. Three payrolls later it was never updated. I went to Rockville in February and was told I would again have to wait two payrolls for them to fix. I was not happy that they couldn't fix sooner since I had already made the request in December and had to come in to point out their mistake. I told them never mind to leave it like it was. Two payrolls later, they completely stopped transferring any amount! I am looking for a new credit union now that can do the math correctly and when I go to Rockville for the third time, I will be closing my accounts.