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Concord Service Center Main Office
70 Airport Road Concord, New Hampshire
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Jackie LNovember 15, 2015
You might as well go to a big bank if you consider NHFCU. Chose a different credit union.
My account with NHFCU went inactive and people at the bank failed to inform me properly, as they knew my address was no longer valid, as they began to charge me fees for an incorrect address, in addition to inactive account fees. The whole time, my phone number was on file and anyone with the bank could have called me and I would have taken immediate action to reactivate my account and update my address.
Instead, NHFCU chose to drain $170+ from my account in fees before closing it and sending my remaining balance to the state of New Hampshire. It was only then, after sending the amount, that I received a call from NHFCU updating me on the situation. While I was able to retrieve my balance from the state after a couple months, my repeated requests with NHFCU for refund of fees has been met with avoidance (not returning my calls, long delays in communication). When I finally flew back to NH from California, now almost a year since that phone call that my money had been sent to the state of NH, I met with a representative in-person and filled out an official request for refund, which was soon rejected without real explanation.
I view this whole experience as frustrating and disappointing, as I have always strived to support local credit unions over big banks, but this behavior is something I would expect of those big banks.