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Portsmouth Main Office
100 Borthwick Avenue Portsmouth, New Hampshire
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Lum-Bih TashiApril 4, 2017
I would give this company a zero because it has the worst customer service I have ever experienced. One of their collections agents, Paul is so rude and inconsiderate. Calls you and leaves threatening and hurtful messages. Have actually been to a branch to complain about him. He is still harassing me. Another collections officer, Laura, was extremely rude on the phone.
Their collections officers have no respect for customers and treat people as less than when they are behind on their payments. Do not do business with this company. Awful institution, with prejudice employees
Micha LipovskyApril 2, 2017
I've been a share account member for over 10 years and opened a classic visa for $5000. I've closed it in a few years. I've been making, then and currently, monthly timely payments with interest. However, (1) although I've closed it, they reported to credit bureaus as closed by creditor, compared to as closed by consumer. (2)they've placed it negative and have been reporting as such without letting me on . this is just probably another way they could ruin someone. And shame on them. I'm posting public as I'd like to prevent others being acted this way from northeast cu . and by the way I've experienced same as others on reviews about their CS , hold times, supervisor phone transfers, etc. Etc. With no resolve.
Beverly RomanoOctober 1, 2015
I cannot believe some of the negative reviews I have read in concerns to NECU. I have found this bank very helpful with car loans and credit cards. I was able to get approved for my auto loan within 1 hour when other banks denied me, this I shall say was frustrating where my credit score is fantastic. customer service is great, I have no worries about my money. Inside the Portsmouth branch, I have never seen anyone disrespectful as I have read in some reviews. I am very comfortable with their services and my banking needs. I left them once when I went to a dealer who does not deal with northeast, and I didn't know I could of called them to finance my jeep with them with just giving them dealer and vehicle info. NECU is the best bank I have ever been with.
Byron CassDecember 13, 2014
I have tried to use Quick Tel about 10 times in the last 2 weeks and press 1 for automated account information but it just rings and rings. I depend on it when in San Diego and have never had any problems. Please fix it.
Thank you Your trusted neighbor in Dover.