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Herndon Main Office
200 Spring Street Herndon, Virginia
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Sandy JacksonJune 16, 2015
We both my husband and I(today)received an "Adverse Action Form" from this institution. I called Northwest to inquire as to why I would receive such notice that I nor my husband have never applied for any credit with this institution. After being on hold for five minutes a representative of your institution answered. She informed me that these letters were in response to a car loan that the Dealer may have requested an extension of credit on my behalf. I then stated that I purchased a car in March 2015, and they were now sending me a notice of adverse action. I asked the woman did you have computers, because there is excuse to send me a notice three months and days later. Your representative then hung-up the phone. First impression, poor, poor, poor, customer service. I will be sending the President a letter regarding this encounter and question as to why it would take an institution three months to send out notices to a perspective customer. I will post this on "Facebook", so the world will know about the unprofessionalism of your staff and service.
Zero Star - the worst I have ever encountered.