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Oak Ridge Main Office
215 S Rutgers Avenue Oak Ridge, Tennessee
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Bill WhitacreAugust 17, 2015
Made a mistake in an online payment and asked ORNL FCU to help me track the rejected payment. This was after they printed my checks wrong, misspelled my name, put my wife's dob on my account summary, and twice gave me incorrect info to access my account online. When I finally got the branch manager she told me she is not familiar with operations, and unless I had a trace from the credit card company ORNL could not cross reference rejected payments by my name, even though the routing number and last four numbers of my account were correct. And I thought BB&T was bad. Are all banks this sloppy? How can you not in today's digital world cross check by customer name and last four of account number? Very poor customer service. I would not recommend ORNL.
KimJuly 1, 2015
Do not call to try to do anything over the phone - they never answer it. On hold endlessly...more than once. I think they have very poor customer service.