Security Service Federal Credit Union

The Corporate Headquarters location is 1 of 67 locations. Security Service Federal Credit Union has been open since 1956. It's the 2nd largest credit union in Texas and the 7th largest in the United States with assets totaling $12.64 Billion and providing banking services to more than 805,000 members as of December 2022.
Membership: The credit union is a member-owned financial cooperative providing financial banking services to multiple member groups, but primarily serves the military, i.e. members in the armed forces. Membership is also open to immediate family of current members.

Corporate Headquarters

15000 Interstate 10
San Antonio, TX 78249
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Security Service Federal Credit Union Reviews
Review Security Service Federal Credit Union - Corporate Headquarters
Phone Number:
Mailing Address:
Security Service FCU
PO Box 691510
San Antonio, TX 78269-1510

Corporate Headquarters Hours

This location may not offer business hours to members. Administration offices are typically not open to the public. Call (800) 527-7328 to inquire.

Security Service FCU Corporate Headquarters Reviews

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Corporate Headquarters
15000 Interstate 10 San Antonio, Texas
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Recent Reviews
Sagebrush
March 22, 2022

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My first call into ssfcu on a new auto loan. The agent (Rebecca) was incredibly courteous, effective and competent. She did a fine job of mentioning other services i might be interested in and expressed appreciation for my business. She is the kind of employee SSFCU should recognize and hold on to.
America
February 3, 2022

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Terrible experience. I applied for a construction loan. I turned in all my paperwork, filled out all the forms and I was patient to the person assigned to my application. He gave me just excuses on not getting back to me in a timely matter either he was overloaded with the number of applications and falling behind due to the holidays. A month later he informed me that the loan was not approved and when I asked him to walk me through their ratio calculations, he did not consider one of my income sources. I submitted more facts to support that income source but never heard back from him. I escalated to his supervisor, she then told me that she will take off but did not see any documents in the system that loan application was closed and for me to resubmit everything again. I did resubmit everything, just to get the same results two weeks turn into a month and never heard back from her. Do not waste your time with an organization that does not appreciate your business, that have poor customer service and that overlooks facts.
Kellyk
October 18, 2021

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WORST customer service on the planet. cannot access online banking, the system is down OFTEN. Cannot get a person to answer the phone in under 18 minutes EVER; tried to add someone to my account and five days have passed, still no documents. I cannot believe the inability of these people to complete simple tasks. Warning, go anywhere but these people.
Montachay Wallace
September 23, 2021

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Wanda approved me for a credit card and said just submit your documents. So I ran around to submit every document she requested just for her to turn around and decline me once I submitted everything she asked proving everything I put on my application AFTER APPROVING ME for $5000 there are much better credit unions out there such as RBFCU or Navy Federal. This is by the worst experience with a credit union I have had. Going to close my account tomorrow steer clear they suck.
Mark
December 3, 2020

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Great in person service but given all the branches are closed currently, they are in trouble. Hold times are completely ridiculous (I'm at 20 mins as I write this on a weekday at 10am). Paid my home loan off over a month ago and still haven't received 12k in escrow funds.


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FAQs

Frequently Asked Questions

Security Service FCU savings products available include Regular Share Savings, Individual Retirement Accounts / IRAs, Money Market, and Share Certificates / CDs.

Where can I find the login for Online Banking?
Account Access through online banking is available at - Security Service FCU login.

Is Security Service FCU Mobile Banking available?
Yes, mobile banking for members provides access to your accounts. With help getting setup, start at the website.

Are Security Service FCU Auto Loans available?
Car/Truck/SUV loans are offered at competitive rates and terms. Full details available online on the website. Contact this location for a loan application or to ask about pre-approval, or payment/payoff address. Calculate Auto Loan amount with the easy online calculator.

How can I apply for a Security Service FCU Credit Card?
The credit union does offer credit cards to members. To get more information, application, current rates, and to apply for a credit card, go to the website. Calculate the credit card payoff months or payment for your current card.

Is Online Bill Pay available?
Members have the ability to pay bills online, start on the website.

Customer Service
Needing personal assistance from the credit union? Contact the CU from the website or call the contact number at (800) 527-7328.

What is the routing number for Security Service FCU?
Get the routing number, assets, loans, and other financial information.



Is Security Service FCU Down?

Service Status

Is Security Service FCU down? Check conditions of various services from the credit union. You can also report a problem if you are experiencing an outage of one of the credit union's services. You can report downtime with virtual services, like website, online banking, and mobile app as well as traditional services for this specific Corporate Headquarters location, including telephone, ATM, and the branch's physical availability.

View Service Status or Report a Service Outage



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