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South Tampa Branch
2502 South Manhattan Avenue Tampa, Florida
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GailJune 3, 2015
I have used on-line banking for a number of years and have never experienced any type of problems prior to opening accounts at your institution. I'm 72 yoa, this is not the first time I've utilized on-line banking and cannot believe the hoops I've had to go through to access which should be an easy procedure. I originally attempted to call which resulted w/ NO assistance whatsoever. This eventually required going to the local office and after numerous attempts made to clarify any and all issues I was experiencing, I've continued to have nothing but totally unnecessary confusion. The Assistant I spoke w/ on numberous occasions was both professional and friendly, leaving us both feeling the problems had finally been resolved. However, upon returning home and once again attempting to accomplish every day on-line banking, I have done nothing but hit one brick wall after another. I give up! I have way too many other things I could and should be doing w/ my time rather than having one headache after another trying to figure out your "system". It's obviously way past the time to bring it to an end. I, unfortunately, will be leaving the area for several months, however, upon my return I will be closing out my account with you. Thank goodness I didn't go ahead and have my automatic deposits changed from my current credit union to yours. Your "procedure" should simply request Account / Member #, the usual security questions (that have NOT had to be continually changed, asked, given and have questions presented to you that don't remember giving!) all enabling you to take care of your business and get out! My entire experience with your institution has been one very unnecessary nighmare and a ridiculously amount of wasted time. Now, I've just wasted even more time emailing this to you which, of course, will do nothing short of falling on deaf ears.