November 2, 2022
I have spent 2 hours on the phone this morning trying to find out why my debit card isn’t working. First they send me to the fraud department where I speak to Adrianna # 1797 from Texas. She asks me if they have sent me a text or email regarding fraud. I said no. She then tells me that she can’t help me. Then I ask what to do to get my debit card working. She tells me to either go by the branch or call the customer service #. So I ask her for the customer service number and she says she doesn’t have it. Then I say, you can’t pull up any of my information and you don’t even have a customer service number? She says,”No, I can’t help you.” So I ask to speak to her supervisor. And I waited for 30 minutes to speak with the supervisor. A lady named Kimberly gets on the phone and says she is the supervisor. She repeats back to me what Adrianna said. And I told her that what I’m really aggravated about is that Adrianna not only couldn’t help me to solve my debit card situation but that she couldn’t even offer me a customer service number in which to call to get it handled. And also that the first customer service number I called, sent me to the fraud department. Kimberly went on to tell me how right Adrianna was. And she told me to call the customer service department. I asked Kimberly if she knew what I was frustrated about. She said yes. Then I asked her to tell me what she thinks I am frustrated about and she refused to answer the question. She said,”We don’t need to answer that.” I told her that I thought we should answer it so that at least we are both on the same page. She refused to answer. So I said, well, let me talk to your supervisor. I am now on hold for another 20 minutes waiting to speak to the next supervisor. All I want to do is to be able to use my debit card. This is what happens when you have to call Sun coast credit union. Nobody wants to take responsibility for anything. They are right and the customer is wrong. And if the customer wants to complain, she can sit on hold for hours. And all they say is,”I am sorry …blah blah… but I can’t help you.” That’s customer service at Suncoast Credit Union.
September 20, 2022
Went to use ATM this morning at a Suncoast Branch in port Charlotte Fl on Cochran Blvd and withdrew $500. Asking for $200 in $100 bills $360 in $20 bills and $40 in $5 bills when the money was dispense received two $100 bills 18 $20 bills and eight ones. This machine does not give ones so it must’ve been loaded wrong I am retired military and no one offered to help customer service is **** when I called corporate they don’t even have a number to file a complaint so I called Navy Federal Credit Union filed a fraud report and also called Navy legal and if I don’t hear back in a day concerning this matter then I will seek legal action this Bank and it’s employees are useless and offered no assistance I hope the machine gives everyone $1 instead $5 all day
Barbara A Gibson
March 24, 2022
To: CEO Johnson. My Money Market account was broken into and went Un noticed until I normally check my account the first part of each month. When I checked my Account the first part of March 2022 a large sum of money was taken out of my account and not by me not and not to my knowledge. My account was hacked starting January 31 2022 to around the First part of March 2022 over 20 some transactions without my knowledge and I was not notified No Red Flag no nothing. I rarely did any transactions ever on my account. All this unusual action on my account and no one notified me I had to find this on my on Afterover a month of many transactions. This is not acceptable. Thankfully I had an excellently person at the Branch Office near The Villages who was a tremendous help getting this straightened and monies recovered. Thanks to Christina Mason for her help. I felt so violated and still feeling the effects of it. I have not gotten any word from Headquarters just a little “ I’m sorry no nothing
March 23, 2022
I have been with suncoast for the last 10 years and have never had a complaint. There was a fraudulent charge on my account and they fixed it in a reasonable amount of time. Staff is always so helpful.
March 8, 2022
I have been with this credit union for more than 25 years and now they tell me I cannot do online banking unless I have text messaging on my phone. I told them I DO NOT TEXT. I cannot get on line unless they email me a code which I never used in my life and furthermore when they send a code by the time I get back on the web web site it is too late and the code is timed out. I will be looking for another banking institution,More Reviews >