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Hauppauge Main Office
102 Motor Parkway Hauppauge, New York
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EllenMarch 30, 2015
My husband was leasing a car through TFCU, he passed away and I started getting phone calls from them insisting that I transfer the car into my name. I informed them that I would like to make the payments and not transfer the vehicle into my name. I spoke with a Karen, she informed me even if I made payments the car would be taken away. TFCU wanted me to put the full value of the car on my credit report ($38,000!) instead of just the leased amount. I explained to them that I had a disabled daughter at home and I need until 4/1/15 to get my affairs in order to make a decision. I still made payments, I wasn't sure if I should make them with threats of taking the car anyway! I made some payments late but they were always accepted. I made a payment a week before they came and repossessed the car. Without any warning they came at nite and hooked it up to a tow truck. My 2 daughters looked out the window in horror to see the car being taken away! I have never been late on any bills in my life, my credit score was well over 730! I own my own home and lost my husband 5 months ago! I can't believe how my family was treated by this bank, every time they called I answered the phone and explained the terrible position I was in. I even called to use my credit card to make payments but the loan department refused to speak to me because I wasn't on the account. My lawyer sent them my husbands's death certificate months ago! I was trying to get my car back by paying up the lease portion of the vehicle but the lawyer they hired informed me that I had to pay off the whole vehicle! We all went as a family to pick this car out 3 months before he passed away, thank you for being so uncaring in the way you handled a terrible situation! I will never forget the tears running down my daughters face as she watched the car that took us on our last family vacation taken away! Thank you for working with my family who was all ready torn apart from a devastating loss, shame on you TFCU!!!!!