September 12, 2021
Online banking only works about 25% of the time. My only interaction with this bank is through online banking, and I'm unable to do that when I need to. They are constantly doing maintenance on it. Most of the time that it doesn't work is in the evening. Please just fix it.
November 2, 2020
If you want to feel like you are banking with McDonald's, this is your place.
Cannot get in contact in a timely manner and NEVER had a phone call returned. Locked out of my account for two full days for a supposed password error and no one to contact immediately as it mentions on the website. What's with the caller ID? What the heck does that do, make you wait longer? Even if you call with an extension number no one ever answers. I don't know who is in charge but I think this place is very poorly run for a bank.
July 29, 2020
I have used UFCU for 8 years. I financed a vehicle with them. I have a Checking and savings account. Two direct deposits one from work and one from the VA for my disability. I lost my job a 3yrs ago and started falling behind on my bills but always made sure I paid their overdraft fees and late credit cards fees. I paid them a ridiculous amounts of fees and interest on my credit card. They took away my line of credit and I have tried to increase my credit card amount to keep my percentage of the total usage low so that my credit can start rebuilding again. It is the second time over two years that I try to increase the amount and they did not even give me options to increase the amount. No option to pay a higher interest to help out. They are only looking to help their own interest. I am very unsatisfied and I feel trapped because I would take another hit on my credit if I close my accounts with them. No options at all? Really? I am planning to use my VA benefits to buy a house and car and was going to use them but I am seriously concerned if they even care about their members at all. It must be the current management or something. I am a sales consultant and top performer selling cars. My new mission and hobby will be to inform all of the people I ever meet about the consistent lowering in quality of their services and will make sure I point others elsewhere when they come in to buy a car and make sure that my customers are actually taken care of. -Eduardo Posadas Sales
December 29, 2018
Stupid me decided to use one of their atms with my prepaid debit card. The atm decides to swallow my debit card and destroys it. Stupid me didn't realize UFCU is a scam and steals university students money. Stay away from UFCU and do not use their ATMS.
November 9, 2017
Worst website ever! Can't find out how to set up automatic payments for the UFCU credit card; can't connect to anything from my account page. It is the least user friendly sites I have ever used. UFCU has so many resources, the least you can do is a website that works-get someone from AUSTIN COMMUNITY COLLEGE TECH CLASSES TO DO IT FOR YOU. I have to deposit in Chase bank and then move it over. Totally the worst service ever.More Reviews >