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Rockland Main Office
241 Union Steet Rockland, Massachusetts
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DKMarch 3, 2017
I have worked with RFCU on car loans and more recently a refinanced mortgage. They always have been attentive and followed up on requests/questions. Very happy with their services and competitive rates.
SarahJanuary 10, 2016
My account had fraudulent transactions, member services told me to wait for the transactions to post to dispute OR that I should google the company and tell them to stop the transaction. Again, the transactions were fraudulent. Were they serious? Yes. Well, 20 minutes after that conversation ended a third party agency, Fraud Prevention, contacted me to alert me of the same transactions I complained about directly to RFCU. The third party agency did their job and immediately refused the transactions once I again confirmed the transactions were indeed fraudulent. Another incident in the next month, when an employee in card services hung up on me and said "whatever" to me when I called about ATM card issues. So what did I do? Close my accounts ASAP and move my money else where. BEST decision I ever made.
CaraMay 4, 2015
No stars at all. The main office had the audacity to take money from my account for something my husband owed and it had NOTHING to do with me. I am seeking legal advice. Sadly he was making monthly payments as well so there was NO REASON to do this.