Write a review of this Community First Credit Union location.
Headquarters and Central Sonoma County Loan Office
1105 N Dutton Avenue Santa Rosa, California
Would you recommend this Community First CU Headquarters and Central Sonoma County Loan Office location? Complaint or compliment? Leave a review and share your experience. Reviews can help others when choosing a credit union.
Robert MackertJanuary 6, 2017
The problem I'm having is that every time I try to log into my account I'm locked out and forced to call customer service.
I call every month and express my dissatisfaction regarding this issue and get the following feedback:
You don't remember your password, I suggest you write it down
You don't remember your security questions and should probably write them down
01/06/2017 - The Customer Service Representative says, I have no problem logging in, you are doing it incorrectly.
I keep accurate records of any changes made to my log in, yet every month I make a car payment I'm forced to spend thirty minutes calling customer service and getting attitude.
Today, 01/06/2017, I was frustrated and getting attitude from the CSR, this only escalated the situation. I told your CSR this is not due to incorrect login or password entry on my part and would be canceling this account. In response: your CSR said, that would be a good idea and hung up.
Maybe training is needed in your customer service department. I've never encountered anything like this - with any type of business.