1st Nor Cal Credit Union

The Main Office location is 1 of 7 locations. 1st Nor Cal Credit Union has been open since 1949. The credit union has assets totaling $897.11 Million and provides banking services to more than 31,000 members as of December 2022.
Membership: The credit union is a not-for-profit, member-owned financial cooperative providing services to government employee members. Membership is also open to immediate family of current members.

Main Office

1111 Pine Street
Martinez, CA 94553
Reviews Rating:
1st Nor Cal Credit Union Reviews
Review 1st Nor Cal Credit Union - Main Office
Open Today - December 9, 2022:
Lobby Hours:
   9:00 am - 5:00 pm
Phone Number:
Toll-Free:
Fax:
(925) 229-4917
Mailing Address:
1st Nor Cal CU
PO Box 509
Martinez, CA 94553-0144

Main Office Hours

Lobby Hours

Sunday
Closed
Monday
9:00 am - 4:00 pm
Tuesday
9:00 am - 4:00 pm
Wednesday
9:00 am - 4:00 pm
Thursday
9:00 am - 6:00 pm
Friday
9:00 am - 5:00 pm
Saturday
Closed

1st Nor Cal CU Main Office Reviews

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Main Office
1111 Pine Street Martinez, California
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Recent Reviews
Laurie
October 28, 2022

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I would definitely recommend this location. Everyone is so friendly, helpful and professional. I go here often and I have never had a bad experience.
Laurie :)
Michelle Tarantino
January 20, 2022

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I had a car loan with 1st Norcal CU. The online systems make it very difficult to setup payments and the staff has a lack of knowledge of this as well. But worst thing was when going to get the payoff amount to sell my vehicle, they stated they could not tell me why they wouldn't accept a check from the dealer and that the amount was higher, yet couldn't determine why. When I challenged them on this I was told it sounded like I was having a bad morning. I was trying to get accounts settled and the customer service was awful, you would think they would want to retain customers but they have very poor quality staff here. They run a a poor business and I would stay away from any loans from them. I have had nothing but trouble and headaches in the last few years.
Catherine Culhane
September 16, 2020

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I had a car loan with 1st Norcal CU. My monthly payments were setup for auto pay, so I didn't deal with the reps until I wanted to payoff my loan early. I spoke to several reps during the painful process - all were friendly, but not one was actually helpful. When I received the loan payoff amount, I was told it would be good for 10 days. I sent a check within a couple of days - they cashed it and two weeks later, my checking account was debited the full amount of my regular monthly payment. When I called, the rep asked if I had submitted a request to stop the monthly payments (WHAT?! - no-one mentioned that previously, especially for a loan that should have had a zero balance). Apparently, looking into the issue further required a "specialist", who I was told would call me back. When the "specialist" (who said she was "still training") called, she said there was a remaining balance of $9. First, I don't understand how there was a balance when I paid the exact payoff amount provided within the time frame allotted. Second, why debit a full car payment ($437) for a $9 balance. After incorrectly debiting my account, their resolution was to send a cashier's check, which I was told they were unwilling to expedite unless I paid a fee. Needless to say, I would not recommend 1st Norcal CU.
Marlene S.
April 30, 2019

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The employees are helpful,patient and knows what they are doing. I have been banking with them since 1987.


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FAQs

Frequently Asked Questions

1st Nor Cal CU savings products available include Regular Share Savings, Individual Retirement Accounts / IRAs, Money Market, and Share Certificates / CDs.

Where can I find the login for Online Banking?
Account Access through online banking is available at 1st Nor Cal CU login.

Is 1st Nor Cal CU Mobile Banking available?
A mobile app is available for your iOS or Android smartphone. With help getting started with the mobile banking app, visit their website.

Are 1st Nor Cal CU Auto Loans available?
Car/Truck/SUV loans are offered at competitive rates and terms. Full details available online on the website. Contact this location for a loan application or to ask about pre-approval, or payment/payoff address. Calculate Auto Loan amount with the easy online calculator.

How can I apply for a 1st Nor Cal CU Credit Card?
The credit union does offer credit cards to members. To get more information, application, current rates, and to apply for a credit card, go to the website. Calculate the credit card payoff months or payment for your current card.

Customer Service
Needing personal assistance from the credit union? Contact the CU from the website or call the contact number at (925) 228-7550.

What is the routing number for 1st Nor Cal CU?
Get the routing number, assets, loans, and other financial information.



Is 1st Nor Cal CU Down?

Service Status

Is 1st Nor Cal CU down? Check conditions of various services from the credit union. You can also report a problem if you are experiencing an outage of one of the credit union's services. You can report downtime with virtual services, like website, online banking, and mobile app as well as traditional services for this specific Main Office location, including telephone, ATM, and the branch's physical availability.

View Service Status or Report a Service Outage



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