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Maryland Heights Main Office
1805 Craigshire Road Maryland Heights, Missouri
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DianaMarch 30, 2017
Very unhappy with Electro Savings CU right now. They lowered the interest paid on our accounts last month by more than half and discontinued paying interest on our Gold checking accounts all together. All of this with no notice at all.
When I called in I was told we would now get "points" for the checking account instead of the interest. I was not happy and was told to
File an on lim complaint on the "contact us" section. That did no good since no one returned a response.
Maybe It is time to take our funds elsewhere after 30 years.
DebiNovember 10, 2015
I was happy with this credit union UNTIL the end of our loan. Here is what happened: we had a loan for our son's car and we just paid off the loan. We since sold the car and had been waiting for the lien release letter to come in the mail because the person that bought the car needed a copy to show the loan had been paid off. So, I called them on 11/9/15 and spoke to someone that said we still owed $0.63 (that's sixty-three cents!!). I told her back in October I had checked the website and... it said "X" amount was the balance and "X" amount was the pay off. I mailed in the payoff amount and should not owe this $0.63. She said because I mailed it in, interest continued to accrue. I said that nowhere on the website did it say to call or come in to pay off the loan or interest would still accrue. I asked her to write this amount off since I couldn't help it took however long to reach their office, and that I had paid every month on time and even more than the loan amount each time, and we even paid the loan off early. She said she couldn't do that, but could take the $0.63 from the savings account we had and that if I wanted to close that I would have to send in a letter to request this. I have definitely sent them this letter with a little piece of my mind on poor customer service. We probably paid close to $10,000 over the past 4 1/2 yrs and they are worried about $0.63!