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4940 E Ray Road Phoenix, Arizona
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GgonFebruary 17, 2015
4 years being a member, took a $500 secured loan and two $1000 secured loans after that. Never missed a payment, never late or negative. Have over $20,000 in my savings account. Applied for an unsecured loan and was denied without even a counter offer with a 760+ score. Went to another institution and was approved without questions. The same story happened a year ago when trying to apply for a desert school credit card and was denied as well. As a matter of fact the only hard pulls on my credit with denied credit on my report updates are with desert schools. They want me to refinance my house them but I already learned my lesson. I am withdrawing all my money and will move to a more down to earth credit union. I still can't figure why will they deny me a loan with a $27.00 monthly payment when I had been paying $160 on the previous loans for quite some time and still have the same job for over 5 years. Besides their lame excuse of insufficient credit experience.
To top that off when I spoke with a manager, I was told I was wasting my time because they will not speark with the underwriter and I was not allowed to do so either. That said a lot to me about their customer service. No wonder why they continue to close branches.
They can't even recognize a good business if you put it in their face.