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VA Hospital Main Office
9900 Veterans Drive Sw Tacoma, Washington
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Bonnie BitzNovember 11, 2016
This is the most disorganized group of people I have every encountered. We secured an auto loan through them, according to our dealership, but they never responded to us in any way. I contacted them after 10 days to learn that they we're requiring more information but had not communicated.Then they we're to send a payment booklet which never came. They had sent it to the wrong address. I faxed all required info. Another 10 days passes, no booklet or communication"we don't know what happened but we are going to charge you $10 fee to process this by check". What!!