Write a review of this Ashland Community Federal Credit Union location.
1123 Sugarbush Drive Ashland, Ohio
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EllenFApril 18, 2017
My 86 yo mother had a problem with her account. She tried to resolve the issue on the phone with no success. She went into the branch and the manager was rude, condescending and unpleasant. The problem was clearly the credit union's fault and when my mother stated the police had been notified about the issue, suddenly things got very quiet and the issue was able to be resolved. The credit union may have good CD rates but the poor customer service isn't worth the extra return on your money. The manager needs to find a new job.
B. A. SponlserNovember 26, 2016
Do not bank here if you want to use the "drive-up auto teller"!! The machine was "out of order" last summer and is still not operational. When asked (4 times) when it was going to be operational, tellers have told me they are waiting on a "part". I received a deposit card and my PIN last July.......sure would like to use it someday?!?! Its a shame because the bank tellers and in-bank service are fantastic.