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101 Hazle Street Wilkes-barre, Pennsylvania
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Jim HancockMarch 30, 2017
We had a previous car loan with Choice One and didn't have any trouble. Not so much this time! Bought a new car and never got a coupon book or letter. Then we got a late notice. I called to see what happened and the woman I spoke with was out right nasty to me. "It wasn't her fault, I don't know why because I don't send the books, you should have gotten a welcome letter with a coupon, your loan papers told you when the payment was due." There wasn't even an address where to send the payment. The late notice didn't even have an account number on the letter. I contacted the dealer also about this lousy customer service rep's attitude.
Good luck with them.
Rita KaminskiAugust 26, 2016
I had Concetta help me to establish my account with the new system and she was very helpful to me. Thanks to Concetta!