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593 Russell Parkway Warner Robins, Georgia
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Melanie MaynardDecember 1, 2016
My husband & I are purchasing a used truck from an individual. The truck has a loan on it with Combined Employees Credit Union in Warner Robins. I spoke to the Account Officer, Gavin yesterday (11/30/16) concerning the payoff he needed to release the truck's title. He gave me all the information I needed to prepare a Cashier's Check. I told him it would be today (12/01/16) before my husband could bring him the check. He said he would be out of the office, but would let someone else know he was coming. My husband drove 1 hour one way from where we live to deliver the payoff check only to be told no one was aware of this and it could not be processed today... so my husband took the check back and left very UPSET! I have worked in banking almost 36 years and you have to make accommodations to the customer. If no one else at the Credit Union knows how to process this payoff check, at least they could have said we will make sure the Loan Officer gets this 1st thing when he returns and then give my husband some type of receipt for today's date. This is definitely NOT good Customer Service in my opinion! Thanks, Melanie Maynard