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3175 N State Road 7 Margate, Florida
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Pan Paradise LlcApril 3, 2017
This is for customer care. I went out of town for the weekend. I made a purchase and my card got lock. I relentlessly tried calling BSCU 800 and local only to have it ring to infinity. After 2 weeks I finally went into the Margate office to remove the block. The wait was long, well the young lady was on the computer for a long time. She gave me the number for the fraud dept. She I called them since my phone number was not registered in their system as calling me their automated system rejected my call. I am still trying to call the back but I cannot get through. If you are a business and gong to have a phone number for your customers then someone or the President needs to be on the other end to answer the calls. I have been a member for over 16 years and this is what this bank has come to. I NEED TO USE MY BANK CARD.