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North Bend Branch
2002 Inland Drive North Bend, Oregon
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B BradyApril 28, 2016
Nearly four months ago, we obtained a loan with FCCU of Newberg OR, to purchase a motorhome. Within 2.5 months, we paid off the loan. We still have not been able to register the motorhome in our name because FCCU lost (in 3 separate instances):
1. the title
2. the signed Bill of Sale
3. the VIN inspection paperwork from the DMV
Finally they gave up and sent to us the documents they had, telling us they were sufficient for the registration and title change, sending us yet again to the DMV. No good, according to the DMV. The Bill of Sale is still missing, so we are contacting the seller again via mail, to get another one.
FCCU has bungled the whole process, losing document after document. Each time they told us they needed a particular document, we'd chase it down, promptly take it into the FCCU office, then later learn they lost it. Three times!
Hence, we have closed our account with FCCU. We have no confidence whatsoever, in them.