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Longview Main Office
409 East Loop 281 Longview, Texas
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MeganMarch 8, 2017
This is the worst bank I have ever used. You never have any idea what your balance is, then suddenly you're negative and paying an overdraft fee. We don't even have overdraft turned on for our account. If you go in and try to figure out what's going on, they don't either. Do not open an account here. Walmart money card is 1000 times better.
LaNetia Taylor-DeasonJanuary 14, 2016
I have been a member of this credit union for 30 years and have never paid a late payment. After 30 years, this credit union gives me the run around like I am a credit risk. I am an african american and I have witnessed the different treatment of african american vs. Whites when getting a loan. Often African American are raked over the coal and asked to put up all that they have to secure a loan. When sitting in the lobby listening to question asked to white buyers, it was totally different. I am tired of being treated like this. I plan to take it to a higher power so this can be investigated. Someone has to stand up for justice. Cheryl who use to be my lender would have never treated me this way. The customer service of this company is lacking very much. I hope after the Attorney General investigate the practice of this company as to what they look for when loaning money, I hope the truth is uncovered.
Ron BlackMay 26, 2015
This credit union is the worst bank I have ever dealt with. After you pay off a loan they still subtract payments from a closed account. When asking them to resolve the problem they want to open another account on my paid off loan to give me a payment back. Now why would I ever open an account for a paid off loan. Do not use the Longview Office or the Tyler Office. They do not know what they are doing. The people are courteous but have no knowledge of banking and do not coordinate any of their offices.