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1700 Robin Hood Road Richmond, Virginia
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Cheryl WillisDecember 28, 2015
I am pissed off. There is not 1 item showing on Newgenfcu website that indicates what time the member services close. Inside branches closes at 5, drive through lines close at 6...??? So I called the member services number at 5:54 pm today, the IVR stated there was 1 call ahead of me....well how about no dam body ever answered my call by 5:25. I called from my landline at 6:10, the IVR stated the member services was closed. So this is how you treat your customers that call BEFORE closing? If I could give 0 stars, I would. And to make it even worse, the CSR would still have been able to clock out by 6pm...all I had was a simple question
Chris DimitrisMay 14, 2015
As a small independent dealer, I try to refer my bank customers to New Generations FCU. Not only are their interest rates much lower, but they have that personal touch that one rarely sees at a large bank!