Write a review of this Smith & Nephew Employees Credit Union location.
1450 East Brooks Road Memphis, Tennessee
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His NieceMarch 1, 2017
This is by far the worst Credit Union/Bank I've ever dealt with. First off, the customer service is terrible. Its not a pleasant feeling when I'm handling transactions at the window. 2ND Whenever I go on vacation I have to NOW notify them because my card won't work. It happened while I was on vacation and it was the weekend, there was no one I could call. 3rd,I went to party on a sat nite and found out that my card does not work after midnite. 4th don't even think about trying to get a loan..It wont happen. So, Why do we have You here? You are not open on the weekend, cards don't work after midnite, customer service is terrible and to top it off, and you can't get a loan....There is nobody to express your concerns with other than the 2 mean ladies that seem to never get fired.
BiggsMarch 28, 2016
This is the worse bank ever....I had to pay $200 to cash a cashiers check from this credit union at another bank because this bank did have the cash to pay me my money! They will not help me on the fee. I was told I should have given them a weeks notice so they could order more cash. So my options were leave my money in the bank $6400 and wait a week or pay the $200. They will not issue me a debit card and it has been 2 years! So they pretty much had me stuck! They are never willing to help in fees that sometimes oocur and this is the only time I've asked! I don't think I should have had to $200 to get my own money because this bank doesn't have cash???? Never heard of a bank that didn't have cash!
Heavyjj1February 3, 2016
The worst institution I've ever dealt with. My truck was broken into and personal belongings were stolen along with my bank card. I immediately reported it stolen but the thieves had used the card. This CU would not refund the fraudulent transactions stating that it was my responsibility to keep the card secure. I tried to escalate the complaint but I was told the person I was talking to was the President and I couldn't take it further.