Write a review of this Hiway Federal Credit Union location.
111 Empire Drive St Paul, Minnesota
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SharonDecember 27, 2016
We belong to the Fort Snelling branch and our experience has been mixed. The people at that branch are very nice and friendly, and for regular banking services, they do just fine. My 3-star rating is because we have often had miscommunications and confusion when we have taken out a loan, in that we weren't told that certain information and documents were needed and we kept getting notices about them and when we talked to someone at the branch they did not help resolve the problem. We did finally get it resolved, but it took multiple attempts to even figure out what the problem was and then solve it, when it could have been taken care of from the beginning if the bank employee had been more thorough.
When we set up our line of credit there were extra fees that we didn't realize would be added and that we were not told we could opt out of until after the fees had been added and I called them about it. That was resolved, but it was annoying that I had to bug them about it.
They recently changed the requirements for mobile deposits and did not send out an announcement about it, and now it is much less convenient than it was.
My overall impression is that employees are not adequately trained and so they overlook things that are important and that has ended up creating headaches for us.