Write a review of this Vocal Credit Union location.
2910 Prospect Avenue Helena, Montana
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Joe WattsNovember 30, 2016
I opened my account in 1994 when it was trico educational federal credit Union. Have had many loans with them. People have always been helpful and polite.
No problems with them unless I created the problem myself.then they are more than willing to help.
CodyOctober 27, 2016
Do not get a loan from Vocal Credit Union. They keep telling me that I still owe them after I make my payment, I even have the receipts and they are still saying it is not paid! My vehicle that the loan regards is broken down and unmovable, yet, they are charging me $85 a month for not having insurance on it. If it is not even moveable why would anyone pay for insurance on it? Yes, they do know for a fact that it is broke down, they have seen it themselves. Troy is a joke and has no room working in a financial institution, he literally lies to his superiors and tries to entrap you, thinking he is clever with his words, we almost lost our vehicles and transportation for our 4 children due to his horrible lies and discrimination. Not to mention the tellers are extremely rude! I have yet to have a teller in this establishment that is even slightly pleasant.
JessicaNovember 23, 2015
Horrible Customer Service! The first encounter a gal put me on hold on the phone and forgot she had me on hold. The second encounter was in person and the staff was incredibly rude and unhelpful. I had went in to open an account as a new customer and the lady says "15 minutes to closing, really?!" Instead of politely explaining their hours and asking that I come back an alternate day. They claimed to be "short-handed"-
Walt SchaibleFebruary 10, 2015
Excellent willing to help service. Thank you.